Privacy Policy

LevelUp Casino takes a clear and practical approach to personal data. We collect what is needed, protect it properly, and communicate our practices openly. No hidden conditions, no ambiguity.

Information We Collect

Data collection at LevelUp covers:

• Identity — name, date of birth, address, verification documents
• Contact — email address and phone number
• Financial — payment methods, transaction amounts and history
• Technical — IP address, browser type, device identifiers, session logs

How We Use Your Information

Collected data serves defined purposes only:

• Account creation and login security
• Processing deposits and withdrawals
• KYC and AML compliance under our gaming license
• VIP Comp Point system and loyalty tier management
• Support and complaint handling

Data Retention and Deletion

LevelUp retains user data for the duration of your active account and the legally required period after closure. Verified deletion requests for non-regulated data are processed promptly. Financial records may be retained longer under AML obligations.

Your Rights

You may access, correct, or request deletion of your data at any time. Marketing consent can be withdrawn without affecting your account. All requests handled confidentially through our support team.